Terms of service
Last updated: 7 May 2026
Please read these Terms of Service carefully before using our website. By visiting our site or placing an order, you agree to be bound by these Terms, including any additional policies referenced within this document. If you do not agree, please do not use our website or services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products to you.
1. Eligibility
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you are accessing the site with the consent of a legal guardian. You also confirm that you will use this website in compliance with all applicable laws and regulations and that you will not use our products or services for any unlawful purpose.
2. Products & Pricing
We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date. Minor variations in colour or appearance may occur due to differences in screen display settings. All products are subject to availability and we reserve the right to limit quantities, correct errors, or discontinue any product at any time without prior notice.
Prices are subject to change without notice. Price changes do not affect orders that have already been confirmed.
3. Orders & Payment
When you place an order, you confirm that all information provided is accurate and complete, and that you are authorised to use the payment method provided. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or policy violations. If an order is cancelled after payment has been received, a full refund will be issued to your original payment method.
For details on accepted payment methods, please refer to our Payment Policy.
4. Shipping & Delivery
Delivery timeframes and shipping conditions are outlined in our Shipping Policy. While we aim to meet estimated delivery windows, delays may occasionally occur due to factors outside our control. We currently ship to addresses within Australia only.
5. Returns & Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy. We encourage you to review that policy before making a purchase. In summary, we accept returns within 30 days of delivery, subject to the conditions described in that policy.
6. Intellectual Property
All content on this website, including text, images, logos, graphics, and design, is the property of Pure Pulses or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any of our content without prior written permission.
7. Prohibited Use
You agree not to use this website or its content to violate any applicable laws or regulations, infringe on the intellectual property rights of others, submit false or misleading information, upload or transmit viruses or other harmful code, collect personal information of other users without their consent, or interfere with the normal operation of the site. We reserve the right to terminate your access if these conditions are violated.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not control, endorse, or assume responsibility for the content or practices of any external sites. We encourage you to review their terms and privacy policies before engaging with them.
9. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
10. Disclaimer & Limitation of Liability
Our products and services are provided on an "as is" and "as available" basis without warranties of any kind, except as required by applicable law. Pure Pulses shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, to the fullest extent permitted by law.
11. Indemnification
You agree to indemnify and hold Pure Pulses and its employees, partners, and agents harmless from any claim or demand arising from your breach of these Terms, your use of the website, or your violation of any applicable law or the rights of a third party.
12. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed without affecting the validity of the remaining provisions.
13. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Policy, constitute the entire agreement between you and Pure Pulses regarding your use of this website.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of the website following any changes constitutes your acceptance of those changes.
Contact Information
Store Name: Pure Pulses
Email: support@purepulses.com
Phone: +61 480 810 896
Address: 23 Erskine St, Sydney NSW 2000, Australia
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM AET
Saturday and Sunday: Closed
Response Time: Within 24 hours during business days. Messages received on weekends are answered on Monday.