Contact
At Pure Pulses, we're here to make your experience as smooth as possible. If you have a question about your order, need help with a product, or want to get in touch for any other reason, our support team is ready to assist.
How We Can Help
Our team can assist you with:
- Order updates and tracking
- Returns and exchanges
- Product and compatibility questions
- General enquiries
Every message is handled individually to ensure you receive clear and helpful support.
Get in Touch
Email: support@purepulses.com
Phone: +61 480 810 896
Support Hours
Monday to Friday: 9:00 AM – 5:00 PM AET
Saturday and Sunday: Closed
Response time: Within 24 hours during business days. Messages received on weekends are answered on Monday.
Before You Reach Out
You may find quick answers on our website:
You can find answers on our FAQ page. If you still need help, we're just an email away.
A Quick Tip
If you're contacting us about an existing order, please include your order number in your message. You'll find it in your confirmation email. This helps us resolve your request as quickly as possible.