Payment Policy

Last updated: 7 May 2026

This Payment Policy explains the payment methods we accept, how transactions are processed, and what to expect when completing a purchase from Pure Pulses.

Accepted Payment Methods

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

All payments are processed securely at checkout. The payment method you use at checkout must match one of the options listed above.

Currency

All prices on our website are displayed in Australian Dollars (AUD). The total amount payable is clearly shown at checkout before you confirm your order. If your card issuer operates in a different currency, any exchange rates or foreign transaction fees are determined by your financial institution. Pure Pulses is not responsible for such additional charges.

Payment Security

All transactions are encrypted using SSL technology and processed through Shopify Payments. Pure Pulses does not store or have direct access to your full payment card details. Payment data is handled in accordance with applicable data protection standards.

Payment Authorisation & Order Confirmation

Full payment is required at checkout. Orders are processed only after payment has been successfully authorised. Once your payment is confirmed, you will receive an order confirmation email containing your order details. If you do not receive a confirmation email, please contact us using the details below.

Failed or Declined Payments

If a payment is declined, the order will not be processed and no charge will be captured. Please verify that your billing details and card information are entered correctly and that sufficient funds are available. If the issue persists, we recommend contacting your bank or payment provider directly.

Pricing Accuracy

We make every effort to ensure all prices displayed on our website are accurate. In the event of a pricing error, we will contact you before processing your order.

Fraud Prevention

To protect both our customers and our business, we reserve the right to perform verification checks, delay, or cancel orders where fraudulent activity is suspected. If an order is cancelled for this reason, any captured payment will be refunded in full to the original payment method.

Chargebacks

If you experience a payment-related issue, we encourage you to contact us directly before initiating a chargeback. We are committed to resolving all payment concerns in a timely manner and will work with you to reach a fair outcome.

Updates to This Policy

We may update this Payment Policy from time to time. The most current version will always be available on this page.

Contact Information

Store Name: Pure Pulses
Email: support@purepulses.com
Phone: +61 480 810 896
Address: 23 Erskine St, Sydney NSW 2000, Australia

Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM AET
Saturday and Sunday: Closed

Response Time: Within 24 hours during business days. Messages received on weekends are answered on Monday.